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Sasha Knowler's avatar

When I contacted the regulator at a time of great need I expected them to contact me and arrange transition of care, consultant referrals and support me through procedures that had been abandoned mid treatment by two registrants. Instead they hid materials in a draw to protect their registrants and delayed a hearing many times over 4 yrs. This is the problem with self regulation and conflicts of interest. Delaying until business deals are secure and retirement beckons still avoids apologising to female patients.

Sasha Knowler's avatar

I faced many hurdles and I face risk if I speak out. We spoke up to a dental regulator after many years and with good reason. I also spoke up because many patients who have had similar experiences risk (an avoidable) stroke and years of related pain following predictable injury if regulations are not followed. The regulator has labelled us ‘unreasonably persistent contact and unacceptable behaviour policy’ while at the same time sympathising and admitting a new case would be difficult to prove. It isn’t the failure by the regulator that shocks me as I specifically asked that two registrants receive no financial burden and remain anonymous.

What shocks me is how he perceived me as a female patient and how he treated me throughout and how when eventually I became assertive he immediately and confidently told me he could rely on a network of colleagues legal and medical and I would get nowhere if I said anything.

This continues to shock me as it would anyone seeking a proper apology.

If there is a learning experience for the future it must be that people asserting they have good character and are charming and using friends to write letters saying so against overwhelming evidence that they are not, are asked by their family, friends work colleagues lawyers and doctors. Have you apologised to the patient?

Apologising properly costs nothing but I have had a lifelong burden that suited him right up until he lost control of his patient and his Indemnity providers were contacted because of injury.

This club or network also withheld medical care when I was in real need.

This is not charming or good character it’s a system.

This is what needs to change.

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